The Associate Operational Excellence Director will plan and manage initiatives to improve the quality, efficiency, and effectiveness of study delivery. They will develop and implement processes and operational plans to drive operational excellence across the business, collaborating with diverse stakeholders and identifying relevant KPIs to drive data-driven decision-making.
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Responsible for leading the standardization, optimization, and monitoring of the organization’s key operational processes, to drive efficiency, quality, and agility in internal workflows and service delivery to end clients. This role will work cross-functionally with the Services, Human Resources, Finance, Technology, and Marketing & Sales teams to ensure processes are aligned with the strategic goals.